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Privacy Policy


You are not required to register before you can use this website for booking your buses and you will not be required to provide any personal information until you choose to book the public transport buses using this website. When you choose to use this website, only bare minimum information needed to prepare your booking will be requested. We therefore spell out our policies regarding the information we collect from our customers in order to allow for the facilitation of the booking process and its related processing.

At eManamba details such as names, addresses, telephone numbers, e-mail addresses, debit and credit card numbers are regarded as personal data that can be traced to an individual and therefore it is our pleasure to inform all our customers that eManamba has put in place measures to protect our clients' such personal and sensitive information from unlawful and unauthorised disclosure. Additionally, the company does not and shall not sell customers' personal information to any third parties.


In order to book buses online from the eManamba website or from the eManamba phone interface, you will be required to provide us with certain personal information such as your name, telephone number,email address and the name or names of the person(s) traveling (if the person conducting the booking is not the intended passenger).This information is absolutley necessary in order to execute and confirm your bus booking and also to keep you informed of the status of your bus booking or to inform you of any urgent information regarding your booking with us.

During the processing of your booking, our systems will interact with those of the bus company whose transporation services you are interested in. In such situtations, the information you provide to us, with the exception of credit/debit card and mobile payment details, will additonally be accessible by the respective bus company. However only bare minimum portion of your personal information without which successul booking cannot be executed shall be visible to any such third parties.

Our team of computer and communiation engineers have put in place measures to safeguard the personal information you entrust us with and the communication channel will at all times be configured such that all your information is transmitted over SSL (Secure Socket Layer), a proven industry standard supporting nearly all e-commerce transactions in the mordern day Internet. The eManamba engineers, being key players in R &D in computer and communications engineering, will from time to time ensure that our systems are sustained at the industry standard with all the prescribed "Engineering best-practices", being swiftly implemented.

eManamba operates in conjunction with several partners ranging from transport service providers (bus companies) to payment gateway providers. Additionally, eManamba can have links to other websites in a manner that will be consitent with our operations and principles of best-practices. Our customers are therfore notified that whenever you click on one of these links, you are entering another website for which eManamba and its owners have no responsibility. The privacy policy of such websites might be significantly different from ours and the customer will be solely responsible for any of their personal information they give out on such websites. Since the privacy of our customers is one of our paramount objectives, as eManamba we shall strive to do our best to protect our customers' basic right to privacy and may only disclose customer information if required to do so by other government or law enforcement authorities strictly in circumstances within the laws of the Republic of Kenya.